Terms of Service

OfferGlow Studio is a digital virtual staging and real estate photo editing service. You upload listing photos, and we deliver edited and digitally staged images — along with original files, disclosure text, room captions, and social graphics where included in your package. All work is delivered electronically. We do not perform physical staging, photography, or any on-site work, and we do not list, market, or sell property on your behalf.

Deliverables are produced using a combination of editing tools — some of which use AI assistance — and human review. Digital staging adds furniture, decor, and finishing to a space; it does not alter the permanent structure or condition of the property.

We edit listing photos in a way designed to meet common MLS disclosure standards: we add or enhance removable, non-permanent elements (furniture, decor, light styling) and we preserve permanent property features. We do not remove or conceal permanent fixtures, structural elements, defects, or conditions of the property, and we do not fabricate features that do not exist.

With every staged image we provide the original unedited file and accompanying disclosure text you can use to label the edit. However, you are solely responsible for complying with the disclosure rules of your MLS, listing portals (such as Zillow, Realtor.com, and Redfin), local real estate board, the National Association of REALTORS®, and applicable law — including disclosing that an image has been virtually staged or digitally edited wherever required. Disclosure rules vary by MLS and state, and we do not warrant that any edit or label satisfies the rules that apply to you; confirming compliance is your responsibility. You are responsible for how, where, and with what labeling the delivered images are published.

You represent and warrant that, for every photo you upload, you own it or have written permission from the copyright owner (for example, the listing photographer) to edit it, create staged or derivative versions, and use those versions; and that you have any permission needed to depict identifiable people, personal effects, or private property shown in the photos. You further represent that your use of the delivered images will not infringe or violate the copyright, trademark, right of publicity, privacy, or other rights of any photographer, property owner, occupant, or other third party.

You agree not to use the Service to:

• Upload photos you do not have the right to submit, or that infringe any copyright or other right.
• Request edits that misrepresent a property in a deceptive or unlawful way — for example, concealing known defects, removing permanent fixtures to mislead, or fabricating features.
• Request or produce staging or imagery that expresses a preference, limitation, or discrimination based on race, color, religion, sex, familial status, national origin, disability, or any class protected under the Fair Housing Act or California law. We reserve the right to decline any such request.
• Submit unlawful, infringing, or harmful content, or use the Service in violation of any applicable law or MLS/portal policy.
• Resell, sublicense, or redistribute the Service itself, or attempt to disrupt or reverse-engineer it.

We may decline, pause, or cancel any order, and may suspend access, if we reasonably believe an order or use violates these Terms or applicable law.

An order is placed when you submit your photos and selected package and complete checkout. Standard delivery windows are described on the order page (typically within 24 hours of a complete paid submission). Delivery times are targets, not guarantees, and may be affected by photo quality, order volume, or incomplete instructions. We will let you know quickly if an order cannot be completed as submitted.

Each package includes a set number of revision rounds, as stated for that package. Revisions are intended to refine the requested edit (styling, furniture choices, corrections to our work); requests for materially different rooms, additional photos, or changes beyond the original scope may require a new order or additional charge. Revision requests should be submitted within the window noted at delivery.

Pricing is per listing and per package as shown at checkout, in U.S. dollars. Payment is due as indicated at the time of order. You are responsible for any taxes that apply to your purchase. Our full Refund & Cancellation Policy is available at offerglowstudio.com/refunds and is incorporated into these Terms.

Because each order is a custom digital work-product made to your specifications, you expressly request and authorize us to begin production immediately upon payment, and you acknowledge that by doing so you waive any right to cancel once production has begun. Production is deemed to begin when your paid order enters our studio queue, which occurs automatically at payment confirmation — unless you email us at hello@offerglowstudio.com to cancel within two (2) hours of payment and we have not yet started work, in which case you are eligible for a full refund. If you ask us to stop after production has begun but before delivery, you are not entitled to a refund; we may, at our sole discretion, refund the portion of your payment for work not yet performed.

Once we deliver any staged or edited file to you, the order is fully performed and is non-refundable: because delivered images can be downloaded, copied, and reused, delivered work cannot be returned. Your sole remedy for delivered work that does not match the agreed scope is the revision round(s) included with your package, and we will re-edit at no charge any good-faith concern that a delivered image is not MLS-disclosure-ready as described. If we are unable to deliver an order you have paid for, we will refund the amount paid for the undelivered work. Nothing in this section limits any non-waivable rights you may have under applicable consumer law. Before initiating a chargeback, you agree to first request a revision or refund from us as described above.

You retain ownership of the original photos you upload. The delivered images are derivative works that combine your original photo with our original creative contributions (staging, furniture, sky, concept elements). Upon full payment, we grant you a non-exclusive, perpetual, worldwide license to use the delivered images to market the specific listing or property they depict — including on your MLS, listing portals, websites, social media, and printed marketing — subject to your disclosure responsibilities in Section 02. Some staged elements are produced with AI assistance; to the extent any element is not protectable by copyright, no exclusive rights are conveyed in that element.

We retain ownership of our editing tools, processes, templates, and the underlying Service. We may display anonymized before/after samples of our work in our portfolio, marketing, and case studies. Such samples will not include your name, the property address, or other identifying details unless you have given permission, and we will not use any image showing identifiable people in portfolio or marketing materials without separate written consent. You may opt out of portfolio use at any time by emailing us at hello@offerglowstudio.com, and we will refrain from using your images in new portfolio materials.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Tech Bantu IT Solutions LLC and its members, managers, and contractors from and against any third-party claim, demand, action, loss, liability, judgment, settlement, or expense (including reasonable attorneys' fees and costs) arising out of or relating to: (a) photos or instructions you upload that infringe or misappropriate a copyright, trademark, right of publicity, or privacy right, or that you did not have the right to submit; (b) your breach of the representations in Section 02 or the acceptable-use rules in Section 03; or (c) your publication, distribution, or use of the delivered images without the disclosures required by your MLS, a listing portal, your real estate board, or applicable law. At our request you will defend any such matter; we may, at our option, assume control of the defense and settlement of any matter for which you are obligated to indemnify us, and you will cooperate. This Section does not apply to any claim to the extent it arises from our own fraud, willful injury, or violation of law (California Civil Code § 1668).

We respect copyright. If you believe content we host or deliver infringes your copyright, send a notice to our designated agent as described at offerglowstudio.com/dmca. We will expeditiously remove or disable access to material upon receipt of a valid notice under 17 U.S.C. § 512(c)(3), and we will, in appropriate circumstances, cancel orders from and refuse service to repeat infringers.

Some deliverables are concept or illustrative images — for example, staged renderings that show how a space could be furnished, or renovation concepts you specifically request. Where an image is a concept rather than a literal depiction of the property's current state, we will label it as such, and you must preserve that labeling and disclose it appropriately when publishing. Concept images are not a representation of existing furniture, finishes, or conditions at the property.

Tech Bantu IT Solutions LLC is a production vendor that edits images at your direction. We are not a real estate broker, agent, appraiser, inspector, or advisor; we are not a party to any listing agreement, purchase agreement, or other real-estate transaction; and we make no representation to any buyer, seller, lender, or other person about a property's condition, features, or value. You alone decide which images to publish, where, and with what disclosures, and you are responsible to the parties in your transaction for those decisions. You agree that any claim by a buyer, seller, or other third party arising from a delivered image is your responsibility and is covered by your indemnity in Section 07.

The Service and all deliverables are provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted or error-free, or that any image will be accepted by a particular MLS or portal, or that any edit satisfies the disclosure rules applicable to you — confirming compliance is your responsibility under Section 02.

Nothing in these Terms limits liability for fraud, willful injury, gross negligence, or any liability that cannot be limited or excluded under applicable law (including California Civil Code § 1668). Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

Please read this Section carefully — it affects your legal rights. It is governed by the Federal Arbitration Act.

13.1 Informal resolution first. Before starting an arbitration, you agree to email us at hello@offerglowstudio.com with a description of the dispute and the relief you seek, and to give us 30 days to resolve it. Most issues can be resolved this way.

13.2 Binding arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. The arbitration may be conducted by video or telephone, or in writing, or in Riverside County, California if an in-person hearing is required.

13.4 30-day opt-out. You may opt out of this arbitration agreement (Section 13) by emailing hello@offerglowstudio.com within 30 days of your first order, with your name, the email used for the order, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

13.5 Small claims. Either party may bring an individual claim in small-claims court for disputes within that court's jurisdiction, instead of arbitration.

13.6 Public injunctive relief. Nothing in this Section waives your right to seek public injunctive relief, which a court (not the arbitrator) may decide. If a claim for public injunctive relief is asserted, that claim is severed and stayed in court pending arbitration of the remaining claims.

13.7 Coordinated filings. If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in batches of up to 50, with one filing fee per batch and a single arbitrator per batch, to resolve them efficiently; the AAA may modify this process as needed.

13.8 Severability. If the class-action and jury waiver in Section 13.3 is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court; the rest of this Section remains in effect. If any other part of this Section is found unenforceable, it will be severed and the remainder will continue to apply.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to the arbitration agreement in Section 13, you and we submit to the exclusive jurisdiction and venue of the state and federal courts located in Riverside County, California for any matter not subject to arbitration (including actions to compel arbitration or for public injunctive relief).

The version of these Terms you accept at the time of your order governs that order. If we change these Terms, we will post the revised Terms with a new effective date and version. Changes apply only to orders placed after they take effect; your acceptance at a future checkout constitutes agreement to the then-current version. We will not apply material changes — including changes to the arbitration agreement in Section 13 — retroactively to a completed order.

Questions about these Terms, an order, a portfolio opt-out, an arbitration opt-out, or a copyright notice can be sent to hello@offerglowstudio.com.

Tech Bantu IT Solutions LLC
Murrieta, California, USA
Tech Bantu IT Solutions LLC operates OfferGlow Studio.